Returns & Refunds Policy
We take every precaution so your handcrafted jewelry reaches you beautifully. Please review our damage-exchange guidelines below.
Policy Overview
We do not offer any Returns. Exchanges can be considered if there is product damage. In such a case, an exchange of an item is allowed. Customers can select the same item if it is available in stock or can choose any other item of at least equal value to the original item.
At KARYA, each piece is carefully crafted, quality-checked, and thoughtfully packed to ensure it reaches you beautifully. While we take every precaution, we understand that rare issues can occur during transit.
💎 If Your Item Arrives Damaged
We’re happy to assist with a return or exchange if your jewelry arrives damaged.
Required for verification:
• Record a clear video while opening the package.
• Show the package being opened and the item inside.
⏰ When to Contact Us
- • Please reach out within 24 hours of delivery.
- • Share your order number, the opening video, and photos of the item (if available).
🔁 How We’ll Help
Once reviewed, we’ll offer one of the following:
- • A replacement (subject to availability), or
- • Store credit of equal value
Our goal is to make this process smooth and fair for you.
🌸 Please Note
- • Items without an opening video may be difficult to assess.
- • Slight variations in color, texture, or finish are a natural part of handcrafted jewelry.
- • We’re unable to accept returns for change of mind or personal preference.
- • To complete your exchange of the damaged item with a new item, we require a receipt or proof of purchase.
- • Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
🎁 Return Condition
Approved returns should be:
- • Unworn
- • In original packaging
- • With all tags intact
Return Shipping Address
To return your product, mail your product to:
KARYA GROUP LLC2003 NW 34TH WAY
CAMAS, WA 98607
Return Shipping Costs & Instructions
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
📩 We’re Here to Help
If you have any concerns or need to submit an unboxing video for an exchange, feel free to reach out.
support@karya.com